FAQs

If you don’t see the information you’re looking for in our list of questions below, feel free to reach out to our team of experts info@ziyistudio.co

General Questions

We are based in London, UK. Most products are created, packed, and shipped directly from the studio, with some larger formats handled by EU-based partners.

If you have a project in mind, feel free to reach out with the details and we can discuss sizes, themes, and timelines together.

Product Information

Digital products include phone/tablet wallpapers, printable cards, and other downloadable artwork. They are not physical items and will be delivered via email.

Shipping & Delivery

Yes. We ship to selected countries including the USA, Canada, Australia, Japan, Taiwan, Hong Kong, Singapore, and most of Europe. Please check our Shipping Policyfor the full list.

UK orders are shipped via Royal Mail 2nd class. It will take from 3-5 days. International delivery times vary, usually 3–17 working days. Delays may occur due to customs.

UK orders are tracked by default. International orders use Standard delivery (not tracked) unless you select a tracking upgrade at checkout.

Yes — we offer free UK shipping on orders over £30. International shipping rates will be calculated at checkout.

Orders & Returns

If your order hasn’t been shipped yet, email info@ziyistudio.co as soon as possible and we’ll try to accommodate changes.

Please email us with photos of the issue within 5 days of receiving your order. We’ll do our best to replace or refund.

Payment

We accept major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal and Apple Pay. All transactions are securely processed.

Please email us with photos of the issue within 5 days of receiving your order. We’ll do our best to replace or refund.